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Returns & Refunds

Last modified: 05/11/2024

DO YOU TAKE RETURNS AND REFUNDS?

Return Policy

HANDDN accepts product returns/refunds.

If you have an issue with your order, please reach out to our customer support team via email address [email protected] to start a request.

  • Term of exchange: 30 days from the date you receive the product or as soon as you discover the error when receiving the goods.
  • Return Address: 10 Willow Wood Ln, Staten Island, NY 10308, US Or Contact [email protected] We will review and send you the nearest warehouse address for your convenience.
  • WhatsApp: +84 359711094

Below are the conditions under which a return will proceed:

  • Conditions apply: Applicable to all products due to defects from the manufacturer HANDDN or if the product you received does not match the product you ordered in the order information (HANDDN always ensures the product you receive is the most accurate from the color and other specifications at least 90% compared to photos are posted – due to force majeure due to the actual material and light, the actual product has a deviation of less than 10%).
  • Assuming the product is made right to the order and without any defects, our returns, refunds and remake policy differs depending on each case:
    • Straps in unused condition (no bending/crease, buckle tongue must not be put through the strap hole) can be returned for a full refund (less shipping fees) within 14 days of order receive.
    • If the strap is already worn, shows signs of use, is customized, has a personalized name, etc. We will have to charge a restocking fee of up to 80% of the strap price, depending on the specific condition of the strap, as the strap is no longer in new condition and has personalized name so we are unable to sell the strap as new. (within 14 days of receiving the order).

  • Other Details:

    • Please pay shipping costs for returning the product
    • Refund time will take 3-7 business days from receipt of the strap
    • Please Include your order number in the package to allow us to track the package accordingly
    • Your refund will be back to the original payment method 

Remember: Before returning or refunding, contact us, and we will direct you to the right person or company. Every effort will be made to resolve the complaint promptly, fairly, and reasonably. We will work with our customers to resolve complaints that may include repairing the item, selling the item to salvage, or replacing the item.

Related questions about Returns / Refunds

HOW DO I START A RETURN?

You can reach out to [email protected] or Whatsapp + 84359711094 with your order number (e.g. order #). We’ll then be in touch to facilitate the rest.

Proof of purchase is required to validate a return or exchange. Please include your order number (e.g. order #) or receipt in your email requesting a return. This way, we can issue a refund, store credit, or exchange that is equivalent to the original purchase price.

Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.