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Returns & Refunds

Last modified: 09/16/2023

DO YOU TAKE RETURNS AND REFUNDS?

Return Policy

HANDDN accepts product returns/refunds.

If you have an issue with your order, please reach out to our customer support team via email address support@handdn.com to start a request.

  • Term of exchange: 30 days from the date you receive the product or as soon as you discover the error when receiving the goods.
  • Return Address: 10 Willow Wood Ln, Staten Island, NY 10308, US Or Contact support@handdn.com We will review and send you the nearest warehouse address for your convenience.
  • Whatsapp: +84 359711094

Below are the conditions under which a return will proceed:

  • Conditions apply: Applicable to all products due to defects from the manufacturer HANDDN or if the product you received does not match the product you ordered in the order information (HANDDN always ensures the product you receive is the most accurate from the color and other specifications at least 90% compared to photos are posted – due to force majeure due to the actual material and light, the actual product has a deviation of less than 10%).
  • Conditions do not apply:
    • Error dimension by your choice, be sure you know how to determine your strap size (lug and length). If not sure about the size please Contact us or immediately contact us when have the change in your order within 24 hours.
    • Not applicable to orders placed for 3rd parties (gifts) for reasons of not liking the color, thickness, or material … except for technical errors.
    • Products returned for personal reasons unrelated to product performance or satisfaction.
    • On rare occasions, past habitual abuse of our Returns Agreement.

Remember:  Before Return/Refund, contact us, and we will definitely direct you to the right person or company. Every effort will be made to resolve the complaint in a timely, fair, and reasonable manner. We will work with our customers to resolve complaints that may include repairing the item, selling the item to salvage, or replacing the item.

Related questions about Returns / Refunds

HOW DO I START A RETURN?

You can reach out to support@handdn.com or Whatsapp + 84359711094 with your order number (e.g. order #). We’ll then be in touch to facilitate the rest.

Proof of purchase is required to validate a return or exchange. Please include your order number (e.g. order #) or receipt in your email requesting a return. This way, we can issue a refund, store credit, or exchange that is equivalent to the original purchase price.

Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.